Privacy Policy

1. Introduction

Constellation Apartments ("we", "us", "our", "the Company"), managed by Constellation Hospitality and located at Ternan Avenue, Nakasero, Kampala, Uganda, is committed to safeguarding the privacy and personal data of every visitor to our website at www.constellationsliving.com (the "Site") and every guest who interacts with our reservations team.

This Privacy Policy explains what personal information we collect, how we use it, how we protect it, and what rights you have regarding your data. By using our Site or submitting any enquiry or reservation request, you acknowledge that you have read and understood this policy.

2. Information We Collect

2.1 Information You Provide Directly

When you submit a reservation enquiry, contact form, or any other form on our Site, we may collect the following personal information:

• Full name

• Email address

• Phone number (including country code)

• Country of residence or nationality

• Preferred apartment type (1-bedroom, 2-bedroom, 3-bedroom)

• Intended check-in and check-out dates

• Number of guests

• Any additional notes, special requests, or messages you include

2.2 Information Collected Automatically

When you visit www.constellationsliving.com, our hosting provider and website platform may automatically collect certain technical data, including:

• IP address

• Browser type and version

• Device type (desktop, tablet, mobile)

• Pages visited and time spent on each page

• Referring website or search engine

• Date and time of your visit

This data is collected in aggregate and is not used to identify individual users unless required for security purposes.

2.3 Cookies

Our website may use basic functional cookies to improve your browsing experience, remember your session, and analyse site performance. These cookies do not store personally identifiable information. You may disable cookies at any time through your browser settings, though this may affect some site functionality.

3. How We Use Your Information

We use the personal information you provide solely for the following purposes:

• Reservation Processing: To respond to your availability enquiry, confirm your reservation, and communicate check-in arrangements.

• Guest Communication: To send you relevant information about your stay, including confirmation emails, pre-arrival details, and checkout instructions.

• Service Improvement: To understand how guests interact with our property and website in order to improve our services and facilities.

• Legal Compliance: To comply with applicable Ugandan laws and regulations, including the Uganda Data Protection and Privacy Act 2019.

• Security: To protect the safety and security of our property, staff, and guests.

We will never use your information for unsolicited commercial marketing, sell it to third parties, or share it with advertisers without your explicit consent.

4. Data Sharing & Disclosure

We do not sell, rent, or trade your personal data. We may share your information in the following limited circumstances:

• Sheraton Kampala Hotel Management: As Constellation Apartments is managed alongside Sheraton Kampala Hotel, certain reservation and guest information may be shared with the hotel's management team for operational coordination purposes only.

• Legal Requirements: We may disclose your data to competent authorities if required by law, court order, or regulation in Uganda.

• Service Providers: We may share limited data with trusted third-party service providers (e.g., email delivery platforms, website hosting) who assist in operating our Site. These providers are contractually bound to protect your data and use it only for the services they provide to us.

5. Data Retention

We retain personal data submitted through our website for a maximum of 12 months from the date of submission. After this period, data is either permanently deleted or anonymised. Guest data associated with confirmed stays may be retained for up to 5 years for accounting, legal, and operational purposes in compliance with Ugandan law.

6. Data Security

We implement industry-standard security measures to protect your personal information, including:

• HTTPS/SSL encryption on all pages of www.constellationsliving.com

• Secure form submission protocols

• Restricted access to collected data (accessible only to authorised reservations and management staff)

• Regular security reviews of our website and data handling procedures

While we take every reasonable precaution, no data transmission over the internet can be guaranteed 100% secure. By submitting your information, you acknowledge and accept this inherent risk.

7. Your Rights Under Uganda's Data Protection & Privacy Act 2019

As a data subject, you have the following rights:

• Right of Access: Request a copy of the personal data we hold about you.

• Right to Rectification: Request correction of inaccurate or incomplete data.

• Right to Erasure: Request deletion of your personal data, subject to legal retention obligations.

• Right to Object: Object to the processing of your data for specific purposes.

• Right to Data Portability: Request your data in a portable, machine-readable format.

To exercise any of these rights, contact us at the details below. We will respond within 30 days of receiving your request.

8. Third-Party Links

Our website may contain links to third-party websites, including Sheraton Kampala Hotel's website and virtual tour platforms. We are not responsible for the privacy practices or content of those sites and encourage you to review their respective privacy policies.

9. Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has submitted personal information through our Site, please contact us immediately.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be published on this page with a revised "Last Updated" date. Continued use of our Site following any updates constitutes acceptance of the revised policy. We encourage you to review this page periodically.

11. Contact Us

For any privacy-related queries, data requests, or concerns:

Constellation Apartments
📧 frontoffice@sheratonkampala.com
📞 +256 756 744 200
📍 Ternan Avenue, Nakasero, Kampala, Uganda
🌐 www.constellationsliving.com